[If you do not receive a confirmation email】

* If your order is not completed successfully, if you do not have the order history on My Page after logging in, please contact the customer window for confirmation.

* After the order is completed, we will send you an e -mail to inform you of the completion of the order, but if you use a free mail, you may not receive an automatic reply email or receive it in the spam mail BOX. Please avoid.

* If the domain is set, confirm that the domain specification is not set, and then set "@brooklyn.co.jp" to the domain specified reception.

* The procedure for reception of domain is different depending on each mobile phone communication service.

* Orders have been completed even if the order is not arrived. Please note that we will not be able to accept orders for reasons other than the Terms of Service even if you do not receive the email.

[Important news for customers who use free mail]

* For customers who use Gmail
We have confirmed the phenomenon that only the order completion email states that the subject of the e -mail provided by us will enter the spam folder only in the order completion email.
If you are using Gmail, please check the email in the spam folder.
If you are in the spam mail folder, please move to the receiving tray.

* For customers using Yahoo! Mail
We have received many reports that all emails will not be reached from us.
If you have multiple email addresses, we recommend that you apply by e -mail address other than Yahoo! Mail.
If you apply by Yahoo! Mail, please check the spam folder if you do not receive the email after 1-2 business days.
If it is not distributed to the spam mail folder, please do so to us.inquiryplease.

* For customers who use other free mail services
In the case of free mail services other than Yahoo! Mail and Gmail, we may rarely receive emails from us.
We basically reply to the email within 2 business days (excluding regular holidays), but if you do not receive emails after a few days,
To our company just in caseinquiryplease.

On the product page, put the desired product in the cart. Check the product in the cart, click the button and proceed to the next step.

• Credit card payment
• Amazon Pay
• And paid (Pedi)
• Bank transfer
• Cash on delivery

In addition to the product price, the cost of paying

Shipping fee, consumption tax, cash on delivery fee

Credit card payment

[Types of credit cards that can be used]

Our website uses a security system called SSL.
All your important credit card information is encrypted and sent.

[Number of payments]

It depends on your card company. Please check with your credit card company in advance.

【please note】

* In principle, we do not send credit card use in principle because of security consideration. We will replace the usage statement sent by the credit card company as a copy.
* Depending on the usage status of the customer, it may be changed to other payment methods.
* In the case of payment by credit, we will approve your card on the website when ordering. If this approval is not obtained, please note that the use of the card will not be confirmed.

Amazon Pay

Amazon Pay is an Amazon account that allows easy, quick and secure payment processing.

[Advantages to use Amazon Pay]

• Since you can purchase with your Amazon account, you do not need to enter new addresses and telephone numbers in our shop.
• As Amazon acts on payment, you do not need to enter card information in our shop.
• The "Amazon Marketplace Guarantee" is also applied to the return warranty in the unlikely event that the product does not arrive.

About Amazon account service * Link to Amazon official website.

Payment (Pedi)

Payment (Pedi) is a system that can be easily settled by registering an email address and mobile number without credit card required.

• The request for the monthly bill will be issued on the 1st of the following month at the end of the month, and by the 3rd, we will guide you by e -mail and SMS (short message).
• The payment method is a convenience store payment (convenience store installation terminal), bank transfer and account transfer.
• The payment date is up to 10 days for convenience store payments and bank transfer. In the case of an account transfer, it will be withdrawn to the 12th*. However, January and May may be 20 days*. *In the case of financial institution holidays, the next business day
• A fee will be charged for each monthly payment (claim) depending on the payment method. In the case of a convenience store payment, the customer will bear 356 yen (tax included), and in the case of bank transfer, the transfer fee will be paid. In the case of account transfer, there is no payment fee.
• You can pay multiple payments on the 10th of the following month.

Cash on delivery

When delivering the product, it is a system that pays the fee at the entrance by cash.

[Courier] Sagawa Express

【commission】

Notes on receipts, etc.

Please keep the "order confirmation email" sent after the shopping is completed until the product arrives.
The product includes a "delivery note".
If you need a receipt, please feel free to contact us if you fill in the "Other Inquiry" column at the end of the shopping screen.
In that case, please be sure to specify the "address" and "shift" to fill in here.
However, if the payment method is "COD", the receipt is issued by the delivery company.
Please note that we do not accept any reissue of the receipt.

Delivery charge

Free shipping on purchases over 20,000 yen (excluding tax).

* In the case of multiple destinations, if each destination is less than 20,000 yen (excluding tax), it will not be free shipping.

* If you have 2 or more reserved items, delivery will be delivered according to the last product. Please understand in advance.
In addition, if you wish to deliver separately, each shipping fee is required. However, if one product is more than 20,000 yen (excluding tax), it will be free shipping.

Shipping (excluding tax)

Shipping method

We will ship by Sagawa Express.

About specification of delivery time

You can select the delivery time from the following time.

About overseas delivery

Our shop also offers delivery overseas.

◇ Overseas delivery (International Speed ​​Post EMS)

We will deliver overseas by EMS.

In the case of EMS delivery, the payment method of the price will be credit card, Amazon Pay, and bank transfer.

Please note that shipping services will not be applied to overseas delivery.

Please note that delivery by EMS cannot be specified on the date and time of arrival.

* Some EMS delivery products are not available depending on the size and weight.

* Depending on the timing, it may take about a week from order to shipping. Please note.

● Delivery method ・ Post office (International Speed ​​Post EMS)

• Transported to 121 countries and regions around the world, from light documents to heavy luggage faster than airlocks.

Since the delivery route is always handled as "Priority Mail", it will be delivered for about 2-4 days for major cities. Fees are also affordable and may be cheaper than aviation parcels.

• Luggage tracking on the Internet

The tracking system allows you to track mail in 40 countries and regions, including the United States.

Other countries can be confirmed to the departure status from Japan.

Click here for mail tracking"Tracking service"

• Reliable product security

We will ship the product with insurance, so if there is a mail accident, we will ship again.。(If you are out of stock, we will contact you by email)

• Enter the required information and easily ship it overseas

Please be assured that our shop will be responsible for filling in the enrollment in the English sentence, creating an invoice, import certificate, and customs notice required in some regions.

• postage

EMS shipping list

For the exact amount, please check the automatic calculation amount when ordering.

【remarks】

* Address of shipping destinationname·post code·Please fill in the phone number in English.

* The shipping fee includes the delivery shipping fee up to the delivery destination.

* Delivery country tariffs will be borne by luggage recipients.

If you cannot return or exchange

Returns and exchanges in the following cases are not accepted. please note that.

・ When the image is different, it depends on the convenience of the customer (it will be applied even after the shipping completion email to the product arrives.)

・ If the product has been received for more than a week or more

・ If it is stained or damaged by your responsibility

・ If you use the product at least once

・ If it is not purchased at this shop

When returned or exchanged

We will return and exchange products for products with troubles and defects due to our company.

・ When a product different from the ordered product is delivered

・ If there is a clear defect, such as damage that is not responsible for the customer

・ Limited to products purchased at this shop.

If it falls under return / exchange

"Brooklyn Museum Customer Support" 03-6427-1530, orInquiry formPlease contact us for more information about troubles and problems.

・ We will bear the delivery fee of the product and the cost of resending.

・ If you wish to refund, the product price, delivery fee, cash on delivery fee will be returned in full.

* Because Brooklyn products are handmade, there are some individual differences in leather dyeing and processing.

About return method

If you return the product, please return it to the following address.
At that time, please send the product in the wrapping state when delivered as much as possible.

We also accept product repair.
The amount will change depending on the content, so for more informationinquiryPlease.

* The repair will be the advance payment system. (In the case of request by delivery, it will be repaired after the bank transfer is confirmed.)

* Please contact us for more information on troubles and problems, until "Brooklyn Museum Customer Support" for repairs due to new problems and defects.

* In the case of request by delivery, the customer's burden will be borne by the round -trip shipping fee.

For questions about products, shopping methods, etc., please use the following inquiry form for questions.

Click here for inquiries by phone
TEL 03-6427-1530
(Reception hours: Mizuki Kin: 12: 00-20: 00 Saturday: 11: 00-20: 00 Holiday: 11: 00-19: 00

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